Open the Run dialog box: In Windows 10, Windows 8. To do this, follow these steps: Exit Outlook. See the following screenshots: A working account A non-working account Resolution To resolve this issue, reset or rename the Outlook folders by using Outlook for Windows. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. For more information, see Folder names are incorrect or displayed in an incorrect language in Outlook. If you're an administrator, run the following cmdlet to reset the default folder names for the user. If your preferred language is already selected, you may have to select any other language, save the setting, reset the setting to your preferred language, and then save the setting again. In the Run dialog box, enter the following command, and then click OK. Top 6 Ways to Troubleshoot Outlook for Mac Not Sending or Receiving Emails For example, in some cases, the Sent Items folder is converted into the Archive folder, and the icons that mark the two folders are incorrect.
This issue occurs because Outlook for Mac can't locate and use the Sent Items folder.
